Refund & Cancellation Policy
PakEstamp refund and cancellation guidance for paid orders, issued e-stamps and customer corrections.
Last updated: 25 August 2026
Before processing starts
If you need to cancel, contact PakEstamp as soon as possible. A request can be reviewed for cancellation before official payment has been committed, an e-stamp has been issued, or material processing work has begun.
After official payment or issuance
Amounts already committed to official systems may be non-refundable or may be subject to the relevant authority's own cancellation or refund procedure. PakEstamp cannot promise a refund once those amounts have been committed or an e-stamp has been issued.
Paid order amount
Any refund of the final amount paid by the customer depends on the stage of work already completed, amounts committed to official systems, direct costs incurred and the circumstances of the request. If PakEstamp cannot complete a paid order because of an error attributable to us, we will review the full order and offer an appropriate remedy.
Incorrect customer information
If an e-stamp must be recreated because information supplied or approved by the customer was incorrect, additional charges may apply.
How to request cancellation
Contact us with your order reference, customer name, phone number and reason for the request. We will confirm the applicable status and any available refund or correction route before taking further action.